social media

How to create customer companies with enterprise social networking

Customer companies listen to every customer, engage on every channel and deliver great customer service everywhere. They sell as a team, connect products to the network and deliver apps on any device.
by: Lee Thompson, Salesforce.com 21-May-2013
Fico analytic cloud offers social and mobile services
Users of Fico Adeptra Mobile Services Platform can now communicate with customers in real time using their preferred channel -- voice, SMS, mobile apps, email and social media channels such as LinkedIn, Facebook and Twitter.
by: Asia Cloud Forum editors 15-May-2013

Mandarin Oriental: Cloud keeps mobile workers in the loop

Mandarin Oriental adopts cloud computing to support mobile communications for its large mobile staff on all smartphone devices, instant communication and cross-device document sharing, plus mobile email access.
by: Carol Ko 17-Apr-2013
Microsoft declares war on AWS commodity cloud services pricing
Microsoft updated Windows Azure to help users move existing apps to the cloud while preserving their existing on-premise investments. It also announced its commitment to match Amazon Web Services' prices for commodity services like compute, storage and bandwidth.
by: Asia Cloud Forum editors 17-Apr-2013

Mandarin Oriental's Single Cloud migrates 5K users to Office 365

Under the "One Single Cloud Service" project title, the 28-hotel group unifies its communication and collaboration systems using Microsoft Office 365, enabling US$300K-500K cost reduction per hotel over four to five years, and saving 20 IT man hours per month per hotel.
by: Carol Ko 10-Apr-2013

Integration of Cloud, mobile and social media is the way forward

Cloud computing, mobility and social media have been treated as separate silos serving different business needs. However, they are all interrelated and their true potential can be unlocked only when companies utilize them as a single entity.
by: Chip Salyards, BMC Software 02-Apr-2013
Salesforce allows action on Chatter customer info feed
Companies can now access, create and act on customer information within the Salesforce Chatter feed from any device. Any device users can access customer information, including customer accounts, campaigns, cases, leads, opportunities and custom apps.
by: Asia Cloud Forum editors 27-Mar-2013

OpenText builds enterprise cloud apps around EIM core

Many business leaders and CEOs are recognizing the urgency to leverage information assets, both inside and outside the enterprise, to achieve better business decisions and performance and increase the strategic value of IT, according to research firm Gartner.
by: Khoo Boo Leong 01-Mar-2013
(ISC)2: 56% of security shops are short of security pros
(ISC)2's study results reveal a global shortage of info-security pros, with 56% felt their security organizations being short-staffed. Cloud security, BYOD, and social networking were also found the newer security threats, on top of the existing threats from malware and mobile devices.
by: Asia Cloud Forum editors 25-Feb-2013

Gartner: 51% of CIOs see public cloud as most disruptive digital tech

CIOs see cloud computing (SaaS, IaaS and PaaS) as their third most important technology priority in 2013, after "analytics and business intelligence" and "mobile technologies," according to Gartner's latest Executive Programs survey.
by: Asia Cloud Forum editors 18-Jan-2013