Salesforce.com

How to create customer companies with enterprise social networking

Customer companies listen to every customer, engage on every channel and deliver great customer service everywhere. They sell as a team, connect products to the network and deliver apps on any device.
by: Lee Thompson, Salesforce.com 21-May-2013
Salesforce allows action on Chatter customer info feed
Companies can now access, create and act on customer information within the Salesforce Chatter feed from any device. Any device users can access customer information, including customer accounts, campaigns, cases, leads, opportunities and custom apps.
by: Asia Cloud Forum editors 27-Mar-2013
Orange offers multifactor authentication as a service
Orange Business Services has enhanced its security as a service portfolio by migrating to a cloud-based multi-factor authentication service from SafeNet, an information security company.
by: Asia Cloud Forum editors 14-Mar-2013
Salesforce.com launches cloud-based mobile customer service
Salesforce Service Cloud Mobile, which allows developers to write and deploy custom mobile apps, enables mobile co-browsing, mobile communities, mobile chat and touch-based agent interface.
by: Asia Cloud Forum editors 27-Feb-2013
Cloud Power 2012: Salesforce.com named Up and Coming in Communications/ Collaboration-as-a-Service category
Besides "following" the people, documents, business processes and application data that employees find relevant for them, the Salesforce Chatter platform can connect with ERP systems and other customer applications outside of Salesforce, making any application important to your business social.
by: Computerworld Hong Kong staff 06-Dec-2012
Cloud Power 2012: Salesforce.com named Vendor to Watch in SaaS category
Salesforce.com's strategy is heavily based the fact that new social and mobile technologies are triggering the biggest shift in the advertising and marketing industries in the last 60 years, empowering brands with new tools to better understand and engage their audiences.
by: Computerworld Hong Kong staff 06-Dec-2012

Announcing Hong Kong Cloud Power 2012 results

Like Gartner's Magic Quadrant, though far from being as comprehensive, Computerworld Hong Kong enlisted a team of experts to scan the market for their snapshot views on which vendors are leaders in this space and show the most promise in providing innovative, reliable and secure cloud services to businesses in Hong Kong.
by: Chee Sing Chan 04-Dec-2012
Salesforce.com expands Marketing Cloud with 20 social analytics vendors
The expanded Marketing Cloud ecosystem includes Bitext, Calais, Caterva, Clarabridge Link, EpiAnalytics, Kanjoya, Klout, Kred, LeadSift, Lexalytics, LinguaSys, Lymbix, Metavana, OpenAmplify, PeekAnalytics, Rapleaf, Solariat, Soshio, The SelfService Company and Trendspottr.
by: Asia Cloud Forum editors 20-Oct-2012
Capgemini, Salesforce.com extend alliance for CRM cloud offerings
Under the agreement, Capgemini and Salesforce.com will jointly transform businesses into 'social' enterprises, using an integrated step-by-step approach that will re-envision customer experience, operational processes and business models.
by: CRM Innovation editors 10-Sep-2012
Salesforce.com unveils Salesforce Communities
Salesforce.com has unveiled Salesforce Communities, a platform that will enable any enterprise to create private social communities to connect with customers and partners.
by: Asia Cloud Forum editors 22-Aug-2012