Hyatt Hotels connect 40000 "deskless" workers with cloud services
By Asia Cloud Forum staff 30-Jul-2010
Strengthening guest relationships
Hyatt Hotels & Resorts, a US-based hotel group with 434 properties worldwide, purchased Microsoft’s cloud-based Business Productivity Online Suite for about 17,000 individuals working at Hyatt’s corporate office and Hyatt properties in traditional information-worker roles. Hyatt also purchased licenses for 40,000 “deskless” associates who work in the hotel chain’s US, Canada and Caribbean locations without access to a PC full time.
Mike Blake, CIO at Hyatt Hotels & Resorts, said, “Many people working in our hotels aren’t available full time at their desks, but still need access to the same email, instant messaging and other collaboration tools as the rest of our employees."
“The flexibility of Microsoft’s cloud services allows us to maximize our productivity, helping us focus on those activities that are most critical, such as strengthening guest relationships, generating new revenue streams and improving operations,” said Blake.
Mobile phone intergration
The University of Georgia, one of the oldest public universities in the US founded in 1785, selected Microsoft’s Live@edu service, a zero-cost suite of online communication and collaboration services comprising Outlook, Office and Exchange. Using Live@edu, 85,000 Georgia students, faculty and staff can access their email, calendars and documents in the cloud through Web browsers from any Internet-connected PC or phone.
Barbara White, CIO at the University of Georgia, said, “With Live@edu, we believe we will have a best-in-class communications and collaboration infrastructure including full-featured email, increased storage space, better spam protection, and mobile phone integration."
“Live@edu will help us transform the campus learning environment by connecting our students, educators and staffers through the cloud. This transformation of our infrastructure will also provide capabilities to our students that they will use in their educational pursuits as well as in their future careers,” White said.