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Compuware, SingTel Alatum measure Web performance with SaaS

Business software provider Compuware today announced the partnership with Alatum, a Singapore Telecommunications (SingTel) Business Unit that provides cloud computing services.

The Software-as-a-Service (SaaS) offerings are designed to optimize application performance across the entire application delivery chain regardless of its physical, virtual or cloud attributes, and gain visibility into the user experience of applications and business transaction.  

Following the partnership, Alatum and Compuware announced their first success of the joint collaboration by bidding and winning under the Infocomm Development Authority of Singapore for web performance monitoring.

Monitor Web performance

In most cases, performance issues can occur at any point of the web application delivery chain that involves the system infrastructure, Internet service providers, the Internet, third party providers, content delivery networks and wireless carriers, which in turn can affect the experience of users accessing business services. Failed transactions could be due to geographic disparity, browser dependency, infrastructures, smart devices as well as application code. 

Through Compuware’s Gomez adVantage platform, Alatum will offer web performance monitoring and real-user monitoring alongside consulting services to its customers, enabling end-to-end performance management of applications spanning the enterprise and Internet or cloud so that issues can be quickly detected and resolved before businesses are impacted.

Going by the agreement, SaaS service in measuring Web performance and end user experience on offer will include Web 2.0 technologies to monitor Web pages or complex business transactions; self-service test configuration in real-time; 100,000+ Internet backbone and last mile monitoring locations ; and visibility into the end-user experience of all users, all applications and all transactions, all the time regardless of the underlying physical, virtual or cloud technologies.

Alvin Kok, Chief of Alatum, said, “The Web has become mission-critical for most organizations today, including those in the public sector where e-services play a crucial role in meeting the demands for efficient and effective delivery of public service.

“Visibility and control into the performance and availability of these critical Web applications from the end-user perspective is the only way to ensure a positive and satisfactory customer experience. Partnering with Compuware allows us to deliver higher quality of service to our cloud subscribers at a very reasonable cost based on Compuware’s SaaS model,” Kok added.

Sachin Khanna, managing director for Asia South, Compuware, said, “As organizations start to move their applications and data centers to the cloud, user experience management will become increasingly central to the success of such efforts for cloud services providers. ”

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