Compuware: Critical need for cloud-ready APM tools
By Khoo Boo Leong 10-Apr-2012
"Applications have a direct impact on company revenues, customer satisfaction and brand perception. Businesses need to work with their development and ops teams to ensure application availability and consistent quality of service because that will affect market share and revenue."
- Blair Drenner, Compuware
"[These traditional methods] focus solely on siloed infrastructure components and what's happening behind the firewall," said Blair Drenner, vice president of Business Development at Compuware's dynaTrace division. "While these isolated solutions confirm how well your database, network and servers are running, they can't tell you the actual experience of your end users and customers or the business impact of a problem.
"Applications have a direct impact on company revenues, customer satisfaction and brand perception," Drenner said. "Businesses need to work with their development and ops teams to ensure application availability and consistent quality of service because that will affect market share and revenue."
In Singapore, incidents like the service disruptions at DBS Bank and OCBC as well as ticketing service provider Sistic earlier this year highlight the damaging impact of insufficient or ineffective monitoring of applications and websites on a business's reputation.
Application management is one of the functions that monitor applications throughout the application life cycle. With Service Oriented Architectures or SOA, performance monitoring and management of complex Web services will become more important, according to Drenner.
Compuware offers two complementary tools -- dynaTrace and Gomez -- to provide visibility into the entire delivery chain to ensure a superior end user experience.
Gomez is a SaaS-based tool that provides insights into performance differences by geography, browser type and device type, using a sampling approach to satisfaction, abandonment, etc.