CiticTel CPC grows robust enterprise-grade cloud service
By Khoo Boo Leong 10-Apr-2012
Apart from CPU, memory and storage, pools also consist of VLANs and physical ports. The latter are useful for companies that use older firewalls not designed for a virtual environment. "They must use a hardware-based firewall so we offer the port to segregate security," Kwong said. "That port establishes a hybrid virtual and physical connectivity to match different compliance equipment."
See it and run it
"[Many a time], providers say that they can build a private cloud but these turn out to be a system integration process," he added. "When our customers use our proof-of-concept platform, they can virtual patch their cable and do everything like what they do in the traditional Internet data center or when they co-locate their data center."
Indeed, enterprise customers can start up a virtual machine (VM) from a pool without any network connectivity or see the entire boot-up process of the virtualized environment. "For instance, I have 10 machines in a cluster but I segregate vertically for each customer," Kwong said. "So, the customer can set up n number of network adapters in the VM and then patch to different types of networks [from a self-service portal]. They see the actual pool in the portal; they know their processing power; they can move the VMs around in the pool flexibly; and they know the location of the pool."
Pure-cloud players will find telcos that can fulfill SLAs covering security, network and cloud computing infrastructure for a dynamic cloud a hard act to follow.
"While pure-cloud players can adhere to their resources' SLA, they cannot guarantee the customers' connections to those resources," said Kwong. "For example, I may have a Rackspace cloud but my connectivity is from SingTel. If anything goes down, whose fault would it be?
"Even on our cloud-based pooled computing, we can offer up to 99.99% [uptime]. For our MPLS network, we can provide 99.999%. On the other hand, our security SLAs are [more complex], measured not by availability but by response time and incident handling procedures."
Citic Telecom CPC's pooled resources across the Asia Pacific also enable enterprises to build a disaster recovery (DR) site quickly in any of its centers based on their physical location or legal compliance requirements. "Some companies may require their DR, for instance, to be 85 km away or even in another country," said Kwong. "With traditional set-ups, that is very expensive."